MSP Portal
Design Sprint
A focused sprint to design and prototype a self-service portal for Managed Service Provider partners — so any MSP can independently onboard a new customer, configure their environment, and go live without contacting Hoxhunt support.
Sprint process
5 Days, End to End
Day 1 — Understand
Research & Planning Outputs
Long-term goal, target moment, and five sprint questions.
The core problem space and why it matters for MSP self-service.
End-to-end MSP journey from onboarding a new customer to going live.
Opportunity statements surfaced from the research phase.
Synthesised findings from interviews with MSP profile A.
Synthesised findings from interviews with MSP profile B.
Overview of Hoxhunt's current MSP partner ecosystem.
Real-world examples of MSP portals and self-service flows.
Current technical architecture, integrations, and constraints.
How Hoxhunt currently supports MSP operations internally.
Breakdown of MSP-related support tickets and common failure points.
Day 2 — Sketch
Role Wireframes
Decision-maker's sketch of the highest-priority flow.
PM's take on structure, scope and feature prioritisation.
Designer's explorations of the new customer onboarding flow.
Engineering perspective on technical setup and configuration.
MSP rep's view of what partners actually need from the portal.
Customer success and sales lens on portal adoption.
Support operations view on reducing manual handoffs.
Day 4 — Prototype
Hand-drawn Sketches
Physical wireframe sketches from the sprint — scanned pages showing the early layout thinking before building the prototype.
Day 4 — Prototype
WIP Screenshots
Screenshots taken during the build — showing the prototype coming together.
Prototype
Feature Specifications
Sprint Setup
Role Guides
Each participant received a role guide before the sprint, defining their perspective, responsibilities, and expected outputs.
Resources